Insight2 July 2026Service design team

What a simpler government service actually looks like

Simplicity is not a visual style. It is the removal of steps a person should never have had to take.

A government officer helping an older woman at a public service counter.

NoteDemonstration article. This is not a GovTech Sri Lanka announcement.

When a service is described as simplified, the useful question is which steps disappeared. Fewer visits. Fewer documents to carry. Fewer opportunities to be turned away for something that was never explained.

Three tests we apply

Does the person have to supply information government already holds?
Can the service be completed without travelling, if the law allows it?
Is the outcome explained in language the person actually uses?

Last updated 2 July 2026 · version 1

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Three tests we apply

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Consultation opens on the interoperability baseline

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