Completed2025
Unified public service directory
A single authoritative list of government services with plain-language descriptions, so people and institutions can find what exists.
- Status
- Completed
- Partners
- Demonstration partner institution
- Capability areas
- Digital Public Services, Digital Standards & Capability
- Last updated
- 20 January 2026
NoteDemonstration record. Content, partners and dates are illustrative.
Overview
A directory is unglamorous infrastructure. It is also the fastest way to reduce the number of people who cannot find the service they need.
Outcomes so far
- Illustrative outcome — replace with verified data.
Related work
Service journey review programme
A structured review of how people complete a small number of high-volume government interactions, from first contact to final outcome, identifying where the process breaks down.
Interoperability baseline for public institutions
Establishing a common baseline for how government systems exchange information, so a citizen does not have to supply the same document twice.